Non-urgent advice: Important Patient Information
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help to stop the spread of coronavirus.
This is in line with advice and guidance provided by NHS England.
How to Book and Appointment
We are open, and if you need advice, or feel that you need to see your GP, you have a number of options.
- The easiest way to contact us is to complete an ‘eConsult’ which is available from the home page on this website. The information you provide will help us to deal with your request in the most appropriate manner. No prior registration is required to use this service.
- You can also contact us via the telephone, but please be advised that that our telephone lines are extremely busy, and at times our capacity to answer these calls will be limited due to staff having to self isolate. As mentioned previously the easiest way to contact us is via the eConsult service.
You can also call NHS 111 for advice, or see their website at 111.nhs.uk
Please remember that you should not come to the surgery unless you have a booked appointment.
We are currently providing appointments face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit.
Please also see the following information produced by South East London Integrated Care System
Cancelling Your Appointment
When you receive an appointment at the practice, please ensure that you arrive on time. If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient.
A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.
If you receive an appointment reminder via text message and want to cancel it, you can text back CANCEL which will immediately cancel the appointment.
Alternatively, you can call your practice to cancel your appointment.
Home visits are only for patients who are housebound or too ill to attend the surgery. It is better for you to be seen at the surgery where there are better diagnostic tools and better facilities to properly assess you.
If you require a home visit please contact the surgery as soon as possible in the morning and give the receptionist your details.
Interpreting and Translation Support
The Practice has a professional translating service to offer translation for patients whose first language is not English.
The service can also provide a BSL interpreter to provide sign language for patients with hearing difficulties.
Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.